switched-on at home

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• Single site
  small business
• What it means
• How it affects your
  business
• When it's happening
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Homepage » Single site small business » How it affects your business » Changes to services

After you're switched-on

Once the switched-on process is complete, your phone services will work as before.

If you have 'additional services' (features/functionality) on your telephone service, these will remain available after you have been switched-on. Additional services are usually, though not always, activated by inserting codes, for example 1471 to listen to the number of the last call made to you.

During the actual switch over process however, you won't be able to activate or change these additional services and will hear a recorded announcement on the line if you try to do this at the time of migration.

This will be in effect from 10pm on the night of your switch over until your line has successfully been migrated by 9am latest the following morning (which is the maximum possible time duration.)

For some customers who have chosen to take or make use of additional service functionality there will be the following changes:

• If you use the call barring facility your options may change. For national, international and premium rate calls use options 2 & 7. For international and premium rate calls use options 3 & 7.
• If you have messaging facilities you may notice a different tone to indicate there is a message waiting.
• If you divert your calls you may notice a different tone to indicate when your line is on divert.
• When your phone is left off the hook you will notice a warning tone (howler) which may be different from the tone heard previously. (If you have not heard a howler tone before, make a mental note of the sound for future reference and put the phone back on the hook.)
• If you currently use your services to programme daily reminders on a weekly basis, please note that you must now set any reminders on a daily basis.
• If you divert your calls when you are busy or when there is no reply you now need to key in a separate code for each of these services. For diverting calls when busy key in *67 and for diverting calls when no reply key in *61. You may also notice a different tone to indicate these services are active.
• If you accept an operator connected call, your Caller Display will show the operator number rather than the original calling number.
• If you mistakenly press Recall after setting up a three way call, you may no longer receive an error announcement, however you will still be re-connected to your three way call after a few seconds delay.