switched-on at home

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• Multi-site businesses
  and the public sector
• What it means
• How it affects your
  business
• When it's happening
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Homepage » Multi-site businesses and the public sector » How it affects your business » Emergency services

Making emergency calls on your switched-on dates

Great care is being taken to make switched-on a safe process, and we’ve been working closely with the emergency and critical services.

What happens to emergency calls on my switched-on dates?

We will ensure that calls in progress to the emergency services will not be cut off when you’re switched-on. However, if the work is already in progress you won’t be able to make a call for a short period. The interruptions to your phone service mean that you will be unable to make outbound calls for up to three minutes or receive incoming calls for up to 30 minutes when phone services are switched-on, and for up to 10 minutes when broadband services are switched-on.

Mobile phones will not be directly affected, so make a note to have your mobile phone charged. If your mobile phone is on a pay-as-you-go service, make sure it has credit on your switched-on dates, in case you need to make a call while we are switching over your services.

Remember, most service interruptions will be very brief and will take place overnight.

How are 999 calls monitored on VoIP phones?

It is not technically possible to detect a 999 call during the point when you are switched-on.  Customers with a VoIP phone are advised to maintain an alternative option for 999 calls.