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Switched-on information for Resellers

About 21CN and the reseller community

Between now and 2011, BT, in consultation with the UK telecommunications industry, and with input from Ofcom, will be managing the upgrade of its phone, broadband and ISDN lines to a next-generation network known as 21CN*.

When it is complete businesses and residential customers will be able to enjoy new services from the range of telecoms suppliers who use the BT network.

BT delivers network services to over 700 telecoms suppliers that provide phone, internet and mobile services to customers across the UK. So even though consumers may not be a direct customer of BT, their services may still be carried over the BT network and therefore could be affected by the migration of the network to 21CN.

Therefore as a reseller you may like to familiarise yourself with the programme so that you are fully informed about all aspects of the migration process so that you can brief your business customers accordingly, and know where to go to for additional support and information.

* If your customers are connected to a cable service, are customers of Kingston Communications in East Yorkshire or do not require a BT line for their phone, broadband or ISDN services, they won't be affected by the rollout of BT's new telecommunications network. In these instances, their current telecommunications arrangements will continue to apply. Mobile services will not be directly affected.

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